David Dexter
Derby
"I felt compelled to let you know how very impressed I am with your staff. I have let houses for many years with IMS and over that time whenever I’ve rang it’s been answered in seconds, when I’ve asked for advice I’ve been given great information. When I have let new houses Jennifer Underhill has turned up exactly on time and been extremely helpful to me. She is a great ambassador for IMS." - 14th Febuary 2012

Steve Than
Derby
"Just to say thanks to Mick & Teresa for their help to resolve my matter of my heating failing .They kept me well informed of all issues regarding this problem and was eventually resolved successfully." - 1st Febuary 2012

Elise Otaki
Derby
"Hi Gemma, You've been great throughout the whole process - as we're new to this we needed a little more support which I feel we've recieved gladly. You've been quick to answer questions, very patient and always very helpful! We'd definitely reccommend you and we're very pleased we chose IMS! " - 24th January 2012

Saddia Butt
Derby
"On a positive note Gemma Fade has kept to her word and kept me up to date on people interested in the property, and has followed though any issues I as a Landlord have made, she is an asset to IMS. " - 20th January 2012

Jane Askew
Derby
"I just to let you know that the new windows was installed yesterday and I cannot praise the contractors highly enough, they were courteous, friendly and very professional. I am over the moon with the new windows and cannot thank you enough for getting this organised and carried out so efficiently. Thanks a million Steve" - 6th January 2012

Daisy Joseph & George Jenner
Derby
"We have a tenancy agreement with you for the past five years and we are so grateful to IMS and the landlord with all the wonderful facilities which you have provided without delay" - 20th December 2011

Lauren Peberdy
Derby
"Thank you so much for being excellent letting agent throughout my time at this property, it has been a pleasure dealing with you all." - 19th December 2011

Ruth & Gerwyn Simms
Littleover
"Dear Hayley, Thank you for your patience helping me walk through my first steps as a landlord, also please pass on Amy our very best wishes for January and also many, many thank to het for holding our hands, kindly and attentively throughout this whole two year process!" - 8th December 2011

David and Helen Dickson
Derby
"Just to let you know that two of Dave Bacon's maintenance team came out to us first thing this morning and put the garage door right in appalling weather.

Id like you to pass on our appreciation to them for a job well done, Helen said that they were good at their job and nice guys into the bargain. Dave did phone me last night and rearranged the job list for today so that we were the first call, so please pass on our appreciation to him for that effort.

We also had one of your contractors Brendan Jones would like to say what to repair the decking in the garden and to reseal the bath. I would like to say what a superb job he did for you while he was with us.

Lastly may I give a big thank you, to you Chris for making all this happen, and for being very efficient in getting the garage door repaired in quick time for us." - 6th December 2011

Nadia Bromley
Mickleover
"I wanted to let you know what a wonderful service I received from your staff, Lorraine and her team were so helpful getting things sorted quickly and keeping in touch all the way until I collected the keys. Beverley was also wonderful explaining everything." - 3rd December 2011

Ben Johnson
Hilton, Derby
"I would like to take this opportunity to thank you for all your help with the letting and moving in process, we would not hesitate in recommending you to friends!" - 25th November 2011

Katherine Jones
Derby
"Hi Jessica, Once again thanks for your excellent service. Your response was very speedy and more than satisfactory." - 3rd November 2011

Claire Scothern
Derby
"I'd just like to say thank you for making the letting process these past 2 years really smooth and efficient. Although I lived away from the area I was confident my property was being looked after properly. One less thing for me to worry about! It was a great service." - 22nd October 2011

Katherine Jones
Derby
"Thank you to all the team at IMS that I have dealt with. Everyone has been pleasant and helpful. I viewed a dozen properties before choosing this one, all with different letting agents in Derby, and found other agencies to be less than satisfactory, sending young and incompetent reps to viewings, who were not smart, and clearly had no knowledge of properties generally, so a big thank you!" - 20th October 2011

Caroline Lyon
Derby
"What surprised me is the differing attitudes of your staff and one member of staff who stands out as professional and helpful at all times. Mia has sorted this problem out for me whilst never speaking to me in any other way but friendly and professional. She has been helpful keeping me informed of what was happening all the way, including a telephone call to let me know that it had all been dealt with. She has never been anything but professional and helpful in both her manner and the way in which she deals with all matters during my time with IMS." - 18th October 2011

Hardeep Poonit
Derby
"I would like to take this opportunity to thank all the staff at IMS for your prompt and professional service. You will always be highly recommended by myself and will not hesitate to call if I need your services in the future." - 17th October 2011

Michael Auston
Derby
"Also I would just like to express my profound gratitude for the way you have conducted yourself throughout this process. You have acted with the upmost professionalism and courtesy and have made what I can only describe as a stressful time seamlessly easy. I recommend that your employers should give you a pay rise immediately!!" - 11th October 2011

Cristina Magtalas
Derby
"Dear IMS, Thank you so much for the wonderful treatment to us. Your company was very helpful. MORE POWER… Thank you so much." - 7th October 2011

Lindsay Branson
Derby
"Thank you very much for your help in re-letting my property." - 13th September 2011

Roz Jelley
Derby
"I just wanted to say a huge Thank You for all your efforts yesterday in helping me out. I am a tenant at of an IMS managed property and unfortunately had a leaky pipe under the shower, that proceeded to then dump all the water through the kitchen ceiling !!! Upon calling you, you were very swift in dealing with the issue for me and reassured me at every stage. You are a credit to IMS , and once again I thank you very much." - 7th September 2011

Stephen Frodsham
Derby
"We've just discovered IMS Lettings, they make letting property so easy. Before we did it ourselves and it was stressful, now we are with IMS we are going to buy more properties as investments. We would strongly recommend IMS to anyone with property to let." - 31st August 2011

Gaynor Cunningham
Derby
"I wanted to thank you for the help given in looking for a rented property for my brother, everyone that I have spoken to at IMS has been very professional and your systems work very well, Razza was extremely helpful and I thought I would share that with you as so many companies give awful customer service and it is a refreshing change to find a company that does it so well." - 15th July 2011

Reuben Francis
Derby
"Your service at IMS has been absolutely superb." - 13th July 2011

Gemma Fade
Gemma Fade
"As a member of staff and as a tenant of IMS, I have found that Lorraine is a valued and integral part of the IMS team. She is a pleasure to work with and has been a fantastic account manager for my property. I have had some alterations made to my property since i have moved in and in each instance Lorraine has dealt with myself, the contractors and the landlord professionally and efficiently. I am very pleased with the service i have received and extremely happy with the final results!." - 29th June 2011

Jenny Knight
Derby
"I would just like to say thank you so very much for your help with my boiler situation, you were very supportive and consistent with helping me well actually you dealt with most of the calling etc!! :) You were brilliant, I couldn't of asked for anyone better and thank you for calling me just to make sure having was alright and whether it was done or not!!." - 29th June 2011

David Dexter
Derby
"Dear IMS, A few days ago I rang your office to raise my concerns about a property you manage for me, I spoke to Loraine and she seemed to be very competent and came up with a great solution. She rang me back within 10 minutes and put my concerns to rest. I just wanted to express my gratitude to you very competent and efficient member of staff." - 26th June 2011

Berni Wilson-Gathercole
Derby City Centre
"Dear Lorraine, I just wanted to say a huge thank you to you for the fantastic, efficient and friendly way in which you have dealt with a big problem I had at my flat, from the first point of contact (on a Sunday bless your heart!!) through to the solution today you have been approachable, always available and very helpful and this has made an horrendous situation a lot more bearable. Thank you so much for getting the keys to the plumber so swiftly, hence enabling him to isolate and deal with the leak before any more damage was done. I congratulate you and your staff for being "on the ball" in a day and age where customer service is often a laughable commodity you have been fantastic and you have my gratitude…." - 22nd June 2011

Fergal O'Donovan
Derby
"Thank you for the confirmation and the very best prompt handling of the renewal process." - 14th June 2011

Vaughan Ordish
Draycott
"Dear Bev, Please accept my personal thanks to you and the IMS Team for a stress free transition into my new rented accommodation. I particularly liked the personal touch of a complimentary bottle of wine as a welcome." - 14th June 2011

Paul Martin
Mickleover
"Can I just mention, that all the IMS staff that we have dealt with have been very presentable, pleasant and professional, which is like a breath of fresh air during the traumatic process of selling our old house and moving into rented accommodation." - 2nd May 2011

Iris & Rachel Dow
Derby
"We experienced a friendly yet professional approach and all the small details taken care of." - 1st March 2011